Policy - Imago Bridal
011 823 HIRE/4473 info@bridalwear.co.za

Our Policy

The customer is responsible for inspecting merchandise before it leaves Imago Bridal. We will not be responsible for damages or the condition of the merchandise after it has left our premises.

ALTERATIONS – Alterations are not included in the price of the gown. All outstanding costs must be settled in full before collection.

SALE GOWNS –  Half of the cost is payable up front and the remaining balance must be settled within 180 days. If payment is missed, the merchandise will be returned to stock for sale and your deposits/payments forfeited. If your event is cancelled or postponed, please refer to our cancellation section. We do not notify the customer of when the payments are due – it is the customers’ responsibility to make payments on time. All sale gowns marked down are sold ‘as is’. The discount is due to the fact that the dresses are hired out, tried on and can have make-up, missing beads or other signs of wear.

SPECIAL ORDERS – All special order items must be paid in full before the order is placed (including rush fees/shipping/custom charges). If it is a sized item, you understand that you have chosen the size and that we can not offer refunds or exchanges. Our consultants suggest a size for formal wear attire according to the size charts furnished by the manufacturer, but the final decision regarding size is yours. We are not responsible for how the garment fits. Please be advised that if ordering gown, it is not custom made and, generally, will need some type of alterations. The size chart and measurements are a guideline only. In the event that the dress is no longer wanted by the customer prior to the order being placed by our store, with the manufacturer, there will be a R350.00 cancellation fee per dress. No monetary refunds will be given after the goods have been ordered. We are not responsible for any delays beyond our control or variations in dye lot. The shiping dates the designer gives is the estimated date that the item will leave the company, not the date we will receive the item. We are not responsible for variations in dye lot or lace.

OFF THE RACK  HIRING– We are honored to present a beautiful and exclusive selection of bridal gowns for your selection. As an off the rack hire gown, cleaning is included once before and once after, but repairs, or alterations requested will be for the customers account, unless otherwise stated on the bill of sale.
In the event of cancellation of hire gowns:

  • Up to 5 days from contract date: A full refund for the amount paid.
  • Six months or more prior to function date:  A cancellation fee of R350.00 will be deducted from any payments made by you and the balance will be paid back to you in cash.
  • Two to Five months prior to function date: A cancellation fee of R600.00 will be deducted and the balance of the amount will be refunded
  • One month or less prior to funtion date:  All monies paid will be forfeited as cancellation fee, unless we can find another client for the dress for that specific date.

INSURANCE for HIRE GOODS – The insurance amount payable on collection of your gown will not be refunded if the gown is damaged or stained.  In the case of suspected stains we will send the gown for drycleaning and if the stain is removed we will contact you and refund your insurance. If the dress is dirty in such a way that it needs drycleaning twice after we charge for the second drycleaning.

PAYMENT – No checks are accepted. We accept cash, Visa, and MasterCard.

PHOTOGRAPHY – We do not allow photography or recording of any kind in our store until after the gown is purchased or booked. No exceptions!!